Pizza Hut: a usability case study

Pizza Hut recently (apparently) rolled out a “new” online ordering system. Let me tell you why it sucks. I’ll ignore the obvious, like strange annoying fake pop-ups in the page, and go straight to the part where I select a coupon, it puts me through the process to purchase the items on the coupon, and then it forgets to actually *apply* the coupon to my order. Of course, when I call the store itself to correct this error I find out that they don’t have any pan pizza crusts (the hell?), but that’s not all. She then calls me back to let me know that they actually do not deliver to my house. The Pizza Hut that is 1.83 miles away (according to PizzaHut.com) and that PizzaHut.com *said delivered to me* and *sent my order to* using its sophisticated online system, *does not deliver to me!*

The only logical response to such a fiasco of a system is to go to Domino’s.