Dear customer,
When you are calling a company that offers full-service janitorial supply, including chemicals, paper, dispensing systems, floor equipment, safety gear, maintenance equipment, training, and liners, you need to explain what it is you want. When you just say you need to talk to technical support and refuse to elaborate, you’re going to end up talking to someone like me, who does not know the first thing about valves that go in three thousand dollar scrubbers, and who will probably not be able to help you with your particular floor machine problem.

“Okay, do you want to talk to the repair department?” “No, just let me blabber on about my part number and how it won’t fit in the machine even though it matches what I ordered.” “All right, thats very interesting, you’re going on hold now, goodbye.” Eventually she’ll hang up, right? 😉