I saw the original production of Sleep No More in Boston twice, as well as the New York production. The show is immersive and charged and incredible, one of the most amazing theater experiences I have ever witnessed. I was pulled aside into private spaces by actors, given objects, told by actors to go places and to do things. In one scene, an actor handed me his clothing as he undressed. I never once, not for a second, would have considered touching the actors. There is immersive theater, and then there is assault. The line, actually, is pretty clear.
I guess it is not shocking how some audience members behave, because so many human beings are terrible. But it is absolutely shocking and abhorrent the way the show management treated these incidents, and the ways in which they allowed their actors and technical staff to be abused by patrons night after night. Even worse are their feeble but repeated denials of responsibility.